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Everyone knows what working with new technology is like so we've put together a few helpful FAQs you might need get you on your way!

Questions

  1. How do I make a broadcast?
  2. How much will it cost me to make a broadcast?
  3. What if you don't have a number for my country?
  4. Can I get my broadcast to appear in my own website?
  5. I've made a broadcast, where do I find it?
  6. I've forgotten my pin
  7. The start and end of my broadcast gets cut off sometimes
  8. I've found a series of broadcasts I really like and want to follow, how do I do it?
  9. Can I use ipadio to record phone calls?
  10. Can different people record to my channel from different phones?
  11. Why hasn't my broadcast uploaded properly?
  12. How do I adjust my privacy settings?
  13. How do I attach an image to my broadcasts?
  14. How do I cross-post my broadcasts to my social media pages?

Answers

  1. How do I make a broadcast                                                                                    
    It's really really easy - first you need to register on this website with the phone number you want to broadcast from, then just follow these simple steps:                                     
    1. Call ipadio: Call one of our local ipadio numbers from your registered phone (a list of these can be found by clicking here)
    2. Enter your PIN: You will hear a welcome message and be asked to enter your personal PIN
    3. Broadcast! Start talking - each recording can last up to 60 minutes
    4. Disconnect: Once you've finished talking press the hash (#) key on your phone and hang up

  2. How much will it cost me to make a broadcast?                                                   
    ipadio are not charging for you to use this number and ipadio phone numbers are mostly freephone. Costs on mobiles vary, but usually calls to ipadio can be included in your monthly bundle of minutes (although it's worth checking with your provider). If you are using the "Record & Upload" on the iphone or android apps there is no cost outside of your data package.                                                                                                                                                                                                                                               
  3. What if you don't have a number for my country?                                                          If we don't have an ipadio number listed for your country yet you can still use our service but calling one of the international numbers - we recommend either the UK or USA number. Please be aware that you will be charged international rates for these calls, unless you are on a phone plan which allows for calls to certain countries. 

  4. Can I get my broadcasts to appear in my own website?                                        
    Oh yes! Log-on to your online ipadio account and click on the individual broadcast you want on your website. The broadcast will have "embed" button next to it - it appears as a small white icon. Click this to get the embed code to copy and paste into your own website. If you want the ipadio player to appear on your website in a different size, then head to the 'tools' tab on your profile and select one of the embed codes which will adjust the size of the ipadio played when future recordings are added to your site.

  5. I've made a broadcast, where do I find it?                                                              
    Firstly, all broadcasts appear on our main broadcast page, if you don't want any of your recordings made public then you will need to adjust your privacy settings under the 'channel details' tab however as part of your registration you'll been given a personal URL that you can use to just see your broadcasts, it will be in the format http://wwww.ipadio.com/phlogs/[firstnamelastname]

  6. I've forgotten my pin                                                                                              
    Don't worry, just log in to your online ipadio account and visit the "My Profile" page and we show your PIN there. If you've forgotten your log-in password, use the forgotten password button on the log-in page and a new password will be emailed to you. 

  7. The start and end of my broadcast gets cut off sometimes                                  
    Try leaving a 2 second pause before you start speaking and make sure that you press the hash (#) key on your phone to end the recording rather than just hanging up.

  8. I've found a series of broadcasts I really like and want to follow, how do I do it?     You can be notified by email each time a new broadcast is made on a particular channel, to do this simply click the subscribe button next to a broadcast and select to be sent emails, or you can use RSS and be kept up to date using the RSS reader of your choice.                                                                                           
  9. Can I use ipadio to record phone calls?                                                                    Firstly, make sure you enable conferencing on your phone; for some handsets you have to call up your network provider to do this. Then, phone the person you want to record and, once connected, place that call on hold. Then, ring up ipadio and enter your PIN to start recording. You then need to use the merge calls function, (this may also appear as ‘start conference’ on your handset). This should let you record both ends of your conversation, with the broadcast appearing on your ipadio account. We recommend doing a test to make sure all is in working order, we wouldn't want you losing the recording! To make sure your calls are kept private, head to your online profile and adjust your account settings to make sure they aren't posted on our main broadcast page                                                                                                                                            
  10. Can different people record to my channel from different phones?                        Yes! You might want to collect audio from lots of different people; maybe you're teacher collecting homework from students. We understand that it's much easier if all the audio can be recorded under the same channel. The good news is you can do this without having to register 30 phones to the same account! Call up ipadio from an unregistered phone and you will be told the number is not registered and to enter one that is. Simply enter the number and pin of the account you all want to access, and start recording. Alternatively, if you don't want to give out your personal number to lots of people (especially if you're a teacher!) just register a random 5-digit number as the secondary phone number on your account - you can do this by clicking on the 'channel details' tab on your profile. This will then work as above. Entering this number when prompted, then the channel's pin, will allow others to access your channel from different phones, meaning all broadcasts appear in the same place?                                                                           
  11. Why hasn't my broadcast uploaded properly?                                                                If you recorded your broadcast properly, it should appear on your ipadio channel page pretty quickly. Occasionally, some audio files will take a bit longer to process. If yours hasn't appeared or finished processing within 24 hours, then let us know at support@ipadio.com and we'll try and solve the issue for you.                                                                                                
  12. How do I adjust my privacy settings?                                                                                  If you want your broadcasts to be private, then head to the 'channel details' tab on your online profile. From you can adjust your privacy settings so you can control who sees what.                                                                                                                                     
  13.  How do I attach an image to my broadcasts?                                                                  Liven up your broadcasts by adding  an image. Simply click on the 'channel details' tab and scroll down to the channel details section. Click 'upload' to browse and select an image. Then hit 'update settings' to load up your picture. We support JPEG, PNG or GIF formats up to 10MB.                                                                                                                                                                    
  14. How do I cross-post my broadcasts to my social media pages?                                    On your online ipadio profile, click on the 'social media' tab to link your ipadio account to your Facebook, Twitter, iTunes, Tumblr, Wordpress, Blogger, Posterous, or LiveJournal accounts. 

If your issue is not answered here then feel free to contact us on help@ipadio.com. 
ipadio
Mark Street Clergy House
London, EC2A 4ER

https://www.ipadio.com