Broadcast live to the web from a phone call

Yolly(?) ___ Prices Excellent Net(?) Excellent Network. Welcome to the pod cast for the Prices Excellent Summit and World 2011. Effectively deploying projects optimizing customer satisfaction driving culture change and mitigating(?) operational risk. And joining us today for the ___ is Michael Franburg(?) head of Sales Optimization(?) for the National Australia Bank welcome Michael. Oh hi Loren thanks very much I'm very glad to be here. So Michael would you be able to tell us just a little about your role at National Australia Bank. Sure, yes I work in a you know business banking division so I have I have couple of responsibilities I already look after dealine(?) deployment throughout our business bank distribution and to a point I ___. I run a number of projects suddenly approved from quite small to to a must an medium projects and I